Our valued partners are leaders in the industry who market, sell, support or offer complementary products that enhance our solutions. Our partners are vital in helping us deliver business-critical solutions to contact center organizations of all sizes and industries. We have strategically aligned ourselves with contact center industry leaders so our customers can choose the options best suited to help them maximize the use of our technology.
Adtech Global delivers solutions and services to help contact centers maximize and improve their customer service operations and workforce efficiency. As a Verint and Avaya Workforce Optimization partner, Adtech Global provides consulting, training, monitoring, support and implementation services, as well as cloud and premise-based WFO suites, optimized hardware and speech analytics consulting programs. With over 15 years of contact center expertise, Adtech Global continues to serve as a leading provider of contact center solutions for an exceptional end-user experience.
Aspect's fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Aspect helps the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences.
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world.
Call Design is an organization that specializes in providing software solutions, consultancy, training and support, particularly in the area of Workforce Optimization, to organizations around the world. We work with contact centers, back office departments, retail environments and branches to implement the best tools available to improve workforce productivity by ensuring the right people are in the right place, with the right skills, at the right time, to optimize the customer experience.
Community Workforce Management Software’s team is recognized as subject matter experts on the rapidly expanding definition of workforce management systems and practices. WFMSG has spent over two decades evaluating and optimizing workforce management systems and practices across all platforms for Fortune 500 companies throughout North America and abroad.
EPIC Connections® is a leading provider of contact center consulting and outsourcing services. Our highly qualified Consulting Services, Outsourcing Services and Managed Services teams deliver operational and technical strategies for cost savings and revenue growth.
Whether it’s managing customer interactions with the contact center, over the Web, or using smartphones, the Genesys software suite dynamically connects customers with the right resources ― self-service or assisted service ― to fulfill customer requests, optimize customer care goals, and efficiently use resources.
The IEX Workforce Management Group at NICE Systems is a leading provider of workforce management, strategic planning and performance management software for call centers. IEX Workforce Management Group is a leading provider of workforce management, strategic planning and performance management software for call centers.
IP Consulting, a division of contact centre solutions specialists IP Integration Ltd, are experienced contact centre practitioners who help business leaders create self-funding improvement initiatives and transformation programmes. IP Integration also provides leading contact centre solutions including intelligent call routing, call recording, voice self service and business intelligence for customers that include Co Op, Ladbrokes, Autoglass and Dixons.
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. Founded in 1994 and backed by more than 4,000 customers, the company is an experienced leader delivering cost-effective and comprehensive premise-based and hosted solutions.
OpenSpan is a provider of desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Organizations use desktop automation to streamline worker activity, simplify critical service processes and remove technology barriers as means to deliver a gold-standard customer experience. OpenSpan solutions are deployed across the world, optimizing billions of transactions in the banking and financial services, insurance, telecommunications, retail and technology industries.
QPC has been at the forefront of contact centre innovation for more than 20 years. From voice, to emerging, multi-channel technologies, the company has long led a worldwide debate on the challenges facing customer experience practitioners, and created pioneering solutions to overcome them.
Headquarter in Montreal, Quebec, SSA Solutions offers consulting services in operational modeling and workforce management. They assist operational unit managers in controlling complex situations to help them reach quick decisions to achieve their objectives. SSA’s multidisciplinary team members have honed their skills as consultants, project managers, business process architects, and workforce planning experts. With extensive expertise in operational management, SSA designs effective and viable solutions that generate high business value.
Unify, formerly Siemens Enterprise Communications, is a premier provider of end-to-end enterprise communications, including voice, network infrastructure and security solutions that use open, standards-based unified communications and business applications for a seamless collaboration experience. This award-winning “Open Communications” approach enables organizations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. It is the foundation for the company's OpenPath® commitment that enables customers to mitigate risk and cost-effectively adopt unified communications. Jointly owned by The Gores Group and Siemens AG, Siemens Enterprise Communications includes Cycos and Enterasys Networks.
VortalSoft is a privately held, global information technology solutions firm founded in 2000. Our employees collectively have over 500 years of Information Technology business experience. Vortalsoft is a new category of consulting and services firm. We are focused solely on building solutions and capabilities that help companies build competitive differentiation. VortalSoft specializes in developing solutions for both Small to Medium sized companies as well as the Global Enterprise.
eg solutions is a back office workforce optimization software company. eg pioneered this new market space and developed the most complete, purpose built workforce optimization software for back offices – the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world. Our software is now used by leading UK, international and global companies in multiple industry sectors including financial services, healthcare and utilities.
iManage Solutions is a leading provider of Information Security and Business Continuity Solutions and Services. Its mission and primary focus is providing best-of-breed business solutions and services for small, mid-market and enterprise businesses. Its goal as a company is to help clients reduce their IT operations burden, cost, and risk, while improving their business processes through the technology products and services we represent. iManage’s breadth of knowledge and our relationships with clients are the foundation of its success.
inContact® is an on demand call center software solution designed to significantly enhance the customer experience, boost call center agent performance and increase profitability. inContact removes the barriers to call center excellence by delivering a comprehensive, flexible call center software platform to connect your customers with the right agents on time, every time.