Our clients deliver. They make sure people on the floor, in the contact center, in the field and behind the counter can effectively respond to any situation. They’re prompting productivity and a new level of customer confidence every day. They're innovators at the forefront of the workforce optimization revolution, applying the power of Intraday Automation to enable real-time frontline workforces capable of delivering real-time service.
Afni delivered 440 additional coaching sessions each month, giving coaches more time on quality development plans that drive performance and improve key metrics.
Learn how this global outsourcer improved key performance indicators and margins with increased time for development.