You've noticed the trend: Unhappy, disengaged agents leading to negative customer experiences that can ultimately harm your organization’s reputation.
When you consider the ripple effect this has on your business, it’s easy to see why disengaged agents rank among the top concerns in contact center management. Compounding the issue, disengagement is difficult to quantify—making it hard to secure the funding you need to impact change.
Intradiem has developed a structured approach to determine the hidden costs of disengaged agents and how you can do better. Use it to make your case for improving your agent engagement.