3 May

Shrink the Shrinkage with Contact Center Automation

Chelsea Atkinson

Call center shrinkage may seem like a necessary evil by yesterday’s standards. However, technology that works in real-time – contact […]

12 Feb

Show Your Agents You Care this Valentine’s Day

Chelsea Atkinson

With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than […]