9 Mar

Contact Center vs. Call Center: A Detailed Comparison

Intradiem

When it comes to customer service, contact centers and call centers may seem like two sides of the same coin. […]

12 Oct

Management Tips: Contact Center Operational Efficiency

Intradiem

Operational efficiency is essential for any business, but it is especially important in the contact center. There are a number […]

24 Aug

WFM Software vs. Intelligent Automation

Intradiem

The modern workplace is a constantly evolving landscape. The tools and technologies employees use to do their jobs are changing […]

29 Jul

What is Contact Center as a Service (CCaaS)?

Intradiem

Contact Center as a Service (CCaaS) is a cloud-based customer contact center solution that allows businesses to manage customer interactions […]

16 Mar

Call Center Occupancy: What It Is and Why It’s So Crucial For Success

Intradiem

If you had to make a list of some of the most valuable assets that any business has, its relationship […]

16 Mar

Achieving Digital Transformation Through Workforce Automation

Intradiem

To say that the last two years have been a disruption to just about every industry you can name is, […]