Intelligent automation is driving successful contact center operations by boosting the performance and engagement of frontline agents—whether remote or in-center—and […]
Historically, contact centers have been plagued by low morale and high churn among agents. Leaders have applied new tools and […]
Is it safe to go back to the office now? Should we go back? Do we need to? There are […]
In 2020 BP (Before Pandemic), contact center agents typically spent their days navigating between upset customers and harried supervisors. Stress […]
By: Jennifer Lee, Chief Strategy Officer at Intradiem The heartbeat of any customer service operation is the call center manager. […]
Consumers may not realize this, but many of the most important tasks required to provide a great customer experience (such […]