The Dynamic Duo | Agents and AI
Artificial intelligence (AI) is at the forefront of technology in recent months and there is uncertainty about how it will […]
27
Jul
1
Jun
WFM Labs | A New Approach to Contact Center Workforce Management
On a typical day in a typical contact center operation—whether in support of a bank or a healthcare provider, an […]
21
Mar
Reinventing Customer Service for Everyone
Intradiem’s Forefront Executive Council (FEC) gathered recently in Scottsdale, Arizona, for discussions on how companies across the business landscape are […]
12
Oct
Management Tips: Contact Center Operational Efficiency
Operational efficiency is essential for any business, but it is especially important in the contact center. There are a number […]
24
Aug
WFM Software vs. Intelligent Automation
The modern workplace is a constantly evolving landscape. The tools and technologies employees use to do their jobs are changing […]
29
Jul
What is Contact Center as a Service (CCaaS)?
Contact Center as a Service (CCaaS) is a cloud-based customer contact center solution that allows businesses to manage customer interactions […]