Ready to Elevate Your Healthcare Customer Service Team’s Performance?

Empower your healthcare workforce with Intradiem’s innovative automation solutions. Enhance efficiency, reduce costs, and improve patient satisfaction.

15.9X ROI with Real-Time Automation

See the ROI

6
of the largest US health insurance providers
$36.2M
saved for the top 5 healthcare customers in the last 12 months
12X ROI
for leading healthcare insurer

Video Transcript

Eliminate wasted time. Reduce burnout. Improve patient outcomes.

Intradiem’s customer service automation platform helps healthcare operations leaders do more with less, without sacrificing quality or compliance. Offload repetitive tasks, optimize staffing in real-time, and create a healthier, more efficient work environment for your team.

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*Our platform works best for companies with 200+ customer service employees.

Trusted by
Healthcare LeadersTrusted by
Healthcare Leaders

Automation Solutions for Healthcare Workforces

Intradiem helps nearly 300,000 front and back office professionals deliver unmatched customer service experiences every day to end-customers in major sectors including healthcare, insurance, financial services, and others.

Contact Center Automation software on ipad

$7.7M
From Increased Agent Productivity
$1M
Improved Admin Efficiency

Integrates seamlessly with ACD, WFM and other standard customer service technology systems.
Processes time-sensitive data and takes real-time actions based on actual conditions.
Ensures critical patient calls are answered swiftly, reducing hold times and enhancing the patient experience.
Supports both in-center and remote staff to enhance productivity, engagement, and CX.
Connects back-office systems, employee workstations and processes to streamline productivity.

Check out our explainer video.

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Health Insurer Boosts Agent Productivity by 18%

Leveraging Intradiem’s patented, one-of-a-kind software solution, a major U.S. health insurance provider achieved significant improvements:

18.4%
increased productivity

14+ hours
reduced idle time
per associate

15.9X
return on
investment

And, enhanced reporting quality, enabling targeted coaching and performance improvements

Read the Customer Story

Real-Time Automation Benefits

In the healthcare sector, delivering prompt and compassionate patient service is paramount. Intradiem’s automation empowers healthcare service providers to optimize staff performance, ensuring patients receive timely and empathetic support.

Continuous Agent Training
Automate training delivery to keep agents updated on the latest healthcare protocols without disrupting service levels.
Agent Wellness Support
Provide customized breaks and wellness interventions to prevent burnout, fostering a resilient workforce capable of delivering high-quality patient care.
Operational Efficiency
Streamline workforce management processes, leading to reduced handle times, improved service levels, and substantial cost savings.

See the Proven Results

Deliver More Training, Eliminate Scheduling Headaches

“We Don’t Schedule Training Anymore”

As shared in our webinar: Cigna Case Study: Saving Time and Money with Contact Center Automation

Video Transcript

8,700 hours of unnecessary paid time eliminated
Saved 1,800 hours previously spent by the WFM team on scheduling activities

Watch Full Webinar

I don’t have to have schedulers looking for pockets of time for hundreds of people every week.

We let Intradiem do all of that work. And it’s creating a better experience with better follow-up.

It is delivering better value with far less of an investment from the scheduling perspective.

– Senior Director of Workforce Management

Read our customer success stories from the healthcare industry:

Healthcare Provider Slashes
Agent Attrition Rate by 7% with
Intradiem’s Agent Burnout Indicator

Healthcare Company Raises
Agents’ Active Work Time by 5.9%

Health Provider Trims 8,700
Non-Essential Paid Hours

Read Healthcare Case Studies

Healthcare Testimonials

Increase WFM efficiencies
with Intradiem

We have reduced the stress on the WFM team when we need
to quickly assign sessions to a large number of reps. Once
the rep completes the assignment, Intradiem updates their
WFM schedule, no need to involve the WFM team at all.
Saves money by saving staff.

– Rene G., Contact Center Operations Manager
Hospital & Health Care

With Intradiem, we’re making sure our customers get help without the long wait

We’ve truly benefited from using Intradiem in our contact center as its effortless for everyone to utilize. When we seamlessly integrated it into our existing systems it quickly became an integral part of our daily operations. Its akin to having a sharp tool to manage our team in real time especially when things get hectic. The automated scheduling and performance tracking features have genuinely boosted our productivity.

– Paolo C., Contact Center Operations Manager
Hospital & Health Care