About this event:
Featuring Contact Center Executive Kevin Jolliffe
74% of CFO’s say remote work will become more permanent after we move past this crisis – according to Gartner. What does the future of work look like for your organization?
Sign up for a free web event with contact center executive, Kevin Jolliffe, who will share what is needed for long-term success with your virtual contact center model.
In this interactive session, you will learn:
- How to improve agent engagement no matter where your agents work
- Proven ways to reduce cost with workforce automation
- How agents respond and adapt to new contact center technology
- Identify and mitigate risks associated with quick remote agent growth