Automation Supports Contact Center Agents while Protecting the Bottom Line

Event Date: March 30 - March 30
Start Time: 12:00 pm
End Time: 12:00 pm

About this event:

“Workforce optimization doesn’t mean reducing headcount by handing human work to bots. Instead, it is about maintaining a corps of committed agents who can navigate the complexities of empowered, demanding but high-value customers.”

-Keith Dawson | VP and Research Director at Ventana Research


Who still believes customer service delivery must involve a choice between performance and cost efficiency?

Don’t miss our webinar with Keith Dawson, VP and Research Director at Ventana Research, who explains how customer service organizations are leveraging automation to provide a long-overdue boost to agent development and wellness. The result is agents who are better equipped and more motivated to deliver the high-quality service experiences your customers demand.

And by weaving technology systems and employees into a synchronized web of efficiency, automation is also helping companies reduce overall operating costs.

Key takeaways:

  • How to uncover efficiency drivers
  • Tips for stronger agent engagement
  • How to support hybrid/remote workforces