Forefront – where the best minds in workforce and operations management

explore how workforce automation revolutionizes the contact center

Join fellow innovators at Forefront events to learn:

Why contact
centers need to
break away from
the “status quo”

How Workforce
Automation ( WFA )
meets cost saving
goals with proven
use cases

How to build the
business case for
WFA and ensure
its success through
change management
and adoption

How WFA pays
off with improved
agent engagement
and Customer
Experience

testimonial 5

“Forefront really opened my eyes to workforce automation and its impact on efficiency gains, agent engagement and customer experience.”

testimonial 4

“Forefront is a one of a kind community for contact center leaders. It’s a great forum for the growing automation movement and sharing best practices.”

testimonial 3

“It was absolutely a very worthwhile day from learning new ways to use workforce automation to building some great industry relationships. I came home very energized and inspired!”

testimonial 2

“Forefront is a great opportunity to learn first-hand how contact centers are thinking differently to get things done through automation”

Testimonial 1

“Forefront is inique in its focus on worforce management innovation.
The one-day collaborative format made it a unique and beneficial experience.”

2020 EVENTS

Forefront World Tour
ATLANTA, GA

Thursday, January 23, 2020

Forefront World Tour
KANSAS CITY, KS

Thursday, January 20, 2020

Forefront World Tour
MANCHESTER, UK

Thursday, March 19, 2020

Forefront World Tour
DALLAS, TX

Thursday, March 26, 2020

Forefront World Tour
PHOENIX, AZ

Thursday, April 16, 2020

Forefront World Tour
DENVER, CO

Thursday, May 14, 2020

Community Members

ADP
AXA Insurance
AccorHotels
Aetna
Ally Bank
Anthem
Assurant
Barclays
Blackboard Student Services
British Gas
Canadian Tire Financial Services
Capita
Capital One
Citi
Colony Brands
Comcast

Cox Communications
Desjardins
Direct Energy
Discover Financial Services
E*TRADE
Equifax
Express Scripts
Fidelity
Harte-Hanks
Hertz
Home Depot
Hyatt Hotels
JPMorgan Chase
Kohl’s
Language Line
Lowe’s

Macy’s
Manulife
MassMutual
McKesson
PayPal
Philips
Premier Bankcard
Prudential
RBC
RBS
Republic Services
Rogers Communications
Rollins
Scotiabank
Sprint
Squaretrade

Staples
SunTrust
TD Bank
TD Canada Trust
TD Financial
TSYS
The General
Transamerica
US Cellular
UnitedHealthcare
Universal Studios-Comcast
WageWorks
Windstream
Wyndham Vacation

FOR  MORE INFORMATION, CONTACT ELLEN HOY AT EHOY@INTRADIEM.COM OR CALL 770.595.3733