Nikki Gresham, Supervisor of Workforce Planning for Assurant Solutions, shares how she pushed agent morale to the highest levels the company had ever seen. Event 360 conducted teammate satisfaction surveys and Fast’s newly inherited team ranked lowest on many of the questions such as: the company values the contribution I make, I’m satisfied with the culture of the company and I feel like my opinions and ideas are respected and given consideration.

Listen to Nikki’s creative call center scheduling tip to help you boost agent morale.