Blog Post

A Creative Call Center Scheduling Tip to Boost Agent Morale [Video]

Nikki Gresham, Supervisor of Workforce Planning for Assurant Solutions, shares how she pushed agent morale to the highest levels the company had ever seen. Event 360 conducted teammate satisfaction surveys and Fast’s newly inherited team ranked lowest on many of the questions such as: the company values the contribution I make, I’m satisfied with the culture of the company and I feel like my opinions and ideas are respected and given consideration.

Listen to Nikki’s creative call center scheduling tip to help you boost agent morale.

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Intradiem is the leader in real-time automation solutions for multi-channel contact centers. Intradiem’s customers achieve an invincible customer experience with a real-time workforce by automating manual processes. Real-time Frontline provides business leaders with tips, tricks and techniques to improve productivity and increase revenue within their customer service operations. Our industry experts share their knowledge based on their experiences and what they have observed in hundreds of customer service environments around the globe.

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