Archive Author: Adrienne Sallerson

Archive Author: Adrienne Sallerson

18 Apr

Make “Greener” Choices in the Call Center this Earth Day

Adrienne Sallerson

Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help […]

3 Oct

How to Boost Agent Morale with Real-Time Automation

Adrienne Sallerson

Your agents are crucial assets to your contact center. Serving and supporting your customers each and every day, they truly […]

1 Jun

5 Ways to Reduce Agent Attrition with Advanced Intraday Automation

Adrienne Sallerson

Workforce attrition can wreak havoc on any business, and this is especially true for call centers where it continues to […]

26 Jan

How to Make 2017 Your Best Year Yet with Intraday Automation

Adrienne Sallerson

With 2017 in full swing, it’s the perfect time to take control of your frontline and make the necessary changes […]

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