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Author: Chelsea LeFave

By Chelsea LeFave
in Real-Time Automation
on May 3, 2019

Shrink the Shrinkage with Contact Center Automation

Call center shrinkage may seem like a necessary evil by yesterday’s standards. However, technology that works in real-time – contact...

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By Chelsea LeFave
in Agent Engagement
on Feb 12, 2019

Show Your Agents You Care this Valentine’s Day

With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than...

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