Archive Author: Dr. David Butler

Archive Author: Dr. David Butler

10 Feb

The Benefits and Barriers to ROI implementation

Dr. David Butler

In a previous blog post, I outlined the four basic steps to begin to implement a return on investment (ROI) […]

27 Jan

A Call Center’s Pathway to Achieving High-Performance Standards

Dr. David Butler

As a call center expert, researcher and academic a common question I receive (probably two or more times per week) […]

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