According to one recent study, a massive 96% of all consumers say that the quality of their customer service experience...

When it comes to the effective use of a call center, proactive planning is key. It's not enough to simply...

Competitive pressures have pushed customer service to the forefront of the struggle among businesses to stand out from the pack....

A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation...

Historically, contact centers have been plagued by low morale and high churn among agents. Leaders have applied new tools and...

2021 was a challenging year, as countless individuals and families battled to maintain their health and livelihoods through a second...

The Internet of Things, also commonly referred to as the IoT for short, is a concept that involves a network...

In recent years, large organizations have been turning to Artificial Intelligence (AI) and AI-driven automation to overcome stubborn challenges at...

Contact centers provide essential customer service, and efficiency is key to running a successful one. Whether addressing upset customers’ concerns...

Constant competitive pressure means that most companies are either engaged in or planning a business transformation program at any given...