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Author: Intradiem

By Intradiem
in Blog
on Mar 16, 2022

Call Center Occupancy: What It Is and Why It’s So Crucial For Success

If you had to make a list of some of the most valuable assets that any business has, its relationship...

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By Intradiem
in Blog
on Mar 16, 2022

Achieving Digital Transformation Through Workforce Automation

To say that the last two years have been a disruption to just about every industry you can name is,...

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By Intradiem
in Blog
on Feb 18, 2022

Common Customer Service Mistakes Solved by Contact Center Software

According to one recent study, a massive 96% of all consumers say that the quality of their customer service experience...

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By Intradiem
in Efficiency
on Feb 18, 2022

Introduction to Call Center Forecasting

When it comes to the effective use of a call center, proactive planning is key. It's not enough to simply...

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By Intradiem
in Agent Engagement
on Jan 3, 2022

How the IoT Affects Call Centers

The Internet of Things, also commonly referred to as the IoT for short, is a concept that involves a network...

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By Intradiem
in Blog
on Oct 27, 2021

How Your Company Can Benefit From Contact Center Software

Contact centers provide essential customer service, and efficiency is key to running a successful one. Whether addressing upset customers’ concerns...

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By Intradiem
in Best Practices / Metrics
on Mar 16, 2021

2021 to Back Office: “Complete the Customer Service Revolution!”

The pandemic has forced companies across the business spectrum to experiment with new ways of working. It’s also confirmed the...

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By Intradiem
in Blog
on Feb 5, 2021

Top 5 Trends Driving the Future of Call Centers in 2021

2020 served as the inflection point for call center transformation. The shift to remote work unlocked new uses of technology...

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By Intradiem
in Agent Engagement
on Jul 24, 2020

Support Your Home-Based Frontline with Workforce Automation

Industry leaders & analysts foresee virtual as viable model for longer term Analyst groups like Gartner and Nemertes predict that...

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By Intradiem
in Blog
on May 21, 2020

Exploring the Value of the Human Touch in a Global Crisis

By: Matt McConnell  The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with...

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