Call Center Occupancy: What It Is and Why It’s So Crucial For Success
If you had to make a list of some of the most valuable assets that any business has, its relationship...
If you had to make a list of some of the most valuable assets that any business has, its relationship...
To say that the last two years have been a disruption to just about every industry you can name is,...
According to one recent study, a massive 96% of all consumers say that the quality of their customer service experience...
When it comes to the effective use of a call center, proactive planning is key. It's not enough to simply...
The Internet of Things, also commonly referred to as the IoT for short, is a concept that involves a network...
Contact centers provide essential customer service, and efficiency is key to running a successful one. Whether addressing upset customers’ concerns...
The pandemic has forced companies across the business spectrum to experiment with new ways of working. It’s also confirmed the...
2020 served as the inflection point for call center transformation. The shift to remote work unlocked new uses of technology...
Industry leaders & analysts foresee virtual as viable model for longer term Analyst groups like Gartner and Nemertes predict that...
By: Matt McConnell The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with...
