Industry leaders & analysts foresee virtual as viable model for longer term Analyst groups like Gartner and Nemertes predict that...

By: Matt McConnell  The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with...

Keeping your contact center humming requires more than just great supervisors and talented staff -- you also need first-rate technology...

In true Intradiem fashion, employees kicked off the new year with 13 cross-functional team-based community projects on January 16. “Having...

"Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little...

Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an...

Fortune 50 bank's innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through...

Congratulations to AccorHotels Global Reservation Centre and their Workforce Planning Team. They received the New Brunswick Contact Center Association (ContactNB)...