Contact Center as a Services (CCaaS) is a cloud-based customer contact center solution that allows businesses to manage customer interactions...

If you had to make a list of some of the most valuable assets that any business has, its relationship...

To say that the last two years have been a disruption to just about every industry you can name is,...

Setting up the right call center shifts can be a complex, intensely manual process for any dedicated call center operation...

According to one recent study, a massive 96% of all consumers say that the quality of their customer service experience...

When it comes to the effective use of a call center, proactive planning is key. It's not enough to simply...

The Internet of Things, also commonly referred to as the IoT for short, is a concept that involves a network...

Contact centers provide essential customer service, and efficiency is key to running a successful one. Whether addressing upset customers’ concerns...

The pandemic has forced companies across the business spectrum to experiment with new ways of working. It’s also confirmed the...

2020 served as the inflection point for call center transformation. The shift to remote work unlocked new uses of technology...