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Author: Intradiem

By Intradiem
in Blog
on Mar 11, 2020

Top 5 Benefits of Using Call Center Workforce Management Software

Keeping your contact center humming requires more than just great supervisors and talented staff -- you also need first-rate technology...

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By Intradiem
in Blog
on Feb 12, 2020

5 Features to Look for In Call Center Software Solutions

Your call center software solutions should help your customer service team maximize productivity and engagement, ultimately helping to reach business...

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By Intradiem
in Corporate Culture
on Jan 29, 2020

260 Helping Hands – Intradiem Starts Year with Company Wide Community Service Projects

In true Intradiem fashion, employees kicked off the new year with 13 cross-functional team-based community projects on January 16. “Having...

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By Intradiem
in Cost Take Out
on Jan 14, 2020

3 Reasons Why Call Center Automation Software Can Grow Your Business

Call center automation software can do a lot to help you grow your business. These software solutions can help a...

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By Intradiem
in Blog
on Jan 13, 2020

Jump Start Your Coaching Program for 2020

"Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little...

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By Intradiem
in Cost Take Out
on Oct 1, 2019

A Growing Need for Contact Center Automation 

Balancing the need to improve efficiency, agent engagement and the customer experience is a tough act. Modern enterprise contact centers...

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By Intradiem
in Agent Engagement
on Sep 16, 2019

Three Generations of Reinventing Customer Service

Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an...

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By Intradiem
in Agent Engagement
on Jun 26, 2019

Financial Services Leader Increases Employee Donations by 12% with Intradiem Contact Center Automation

Fortune 50 bank's innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through...

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By Intradiem
in Agent Engagement
on Jun 22, 2017

AccorHotels Global Reservation Centre Takes Home Workforce Management Practices Award for use of Intradiem to Improve their Business!

Congratulations to AccorHotels Global Reservation Centre and their Workforce Planning Team. They received the New Brunswick Contact Center Association (ContactNB)...

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