Balancing the need to improve efficiency, agent engagement and the customer experience is a tough act. Modern enterprise contact centers...

Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an...

Fortune 50 bank's innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through...

Congratulations to AccorHotels Global Reservation Centre and their Workforce Planning Team. They received the New Brunswick Contact Center Association (ContactNB)...