16 Mar

Call Center Occupancy: What It Is and Why It’s So Crucial For Success

Intradiem

If you had to make a list of some of the most valuable assets that any business has, its relationship […]

16 Mar

Achieving Digital Transformation Through Workforce Automation

Intradiem

To say that the last two years have been a disruption to just about every industry you can name is, […]

26 Feb

4 Tips for Call Center Schedules and Shift Bidding

Intradiem

Setting up the right call center shifts can be a complex, intensely manual process for any dedicated call center operation […]

18 Feb

Common Customer Service Mistakes Solved by Contact Center Software

Intradiem

According to one recent study, a massive 96% of all consumers say that the quality of their customer service experience […]

18 Feb

Introduction to Call Center Forecasting

Intradiem

When it comes to the effective use of a call center, proactive planning is key. It’s not enough to simply […]

3 Jan

How the IoT Affects Call Centers

Intradiem

The Internet of Things, also commonly referred to as the IoT for short, is a concept that involves a network […]