The UK Forefront Executive Council gathered on 30 March to discuss the customer service challenges faced by today’s contact centres....

Artificial Intelligence (AI) is upping the technological ante that was introduced by automation a generation ago. AI and machine learning...

Maya Angelou said that “people will forget what you said… and what you did… but not how you made them...

Competitive pressures have pushed customer service to the forefront of the struggle among businesses to stand out from the pack....

A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation...

2021 was a challenging year, as countless individuals and families battled to maintain their health and livelihoods through a second...

In recent years, large organizations have been turning to Artificial Intelligence (AI) and AI-driven automation to overcome stubborn challenges at...

Constant competitive pressure means that most companies are either engaged in or planning a business transformation program at any given...

Community service is at the heart of Intradiem’s identity. The company’s “people first” approach prioritizes the needs of employees and...

Technological innovation has transformed the way companies do business, but transformation has not been spread evenly across organizations. For example,...