Preparing Contact Center Agents for the Tech-Driven Future
Technology has always played a big role in customer service delivery, with automation raising efficiency beyond the level humans alone […]
Technology has always played a big role in customer service delivery, with automation raising efficiency beyond the level humans alone […]
The best solution to any problem is to prevent it from happening in the first place. The problem of agent […]
The UK Forefront Executive Council gathered on 30 March to discuss the customer service challenges faced by today’s contact centres. […]
Artificial Intelligence (AI) is upping the technological ante that was introduced by automation a generation ago. AI and machine learning […]
Maya Angelou said that “people will forget what you said… and what you did… but not how you made them […]
Competitive pressures have pushed customer service to the forefront of the struggle among businesses to stand out from the pack. […]