Community service is at the heart of Intradiem’s identity. The company’s “people first” approach prioritizes the needs of employees and […]
There’s a common misconception that technology will disrupt customer service the way it disrupted manufacturing. Using robots to assemble more […]
“The call center is like a hurricane,” says Nathan Belfield, a 15-year call center veteran and current Customer Success Leader […]
Absenteeism among contact center agents has been a persistent problem for years, with many businesses dedicating HR and Operations staff […]
Financial firms generate profits by borrowing short-term cash cheaply and lending or investing it for higher, long-term returns. A steeper […]
Intradiem recently launched “Forefront of Automation: Workforce Heroes,” a new podcast series on the challenges and success stories of contact […]