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Author: Jennifer Lee

By Jennifer Lee
in Customer Experience
on Sep 5, 2018

UK Utility: Weathering the Storm with Real-Time Automation

Mother Nature doesn’t adhere to WFM planning processes, and can unleash nasty storms with little warning or time to prepare....

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By Jennifer Lee
in Agent Engagement
on Jul 26, 2018

Customer Community Continues to Create New Value through Innovative Use Cases

In this edition of our Customer Use Case Story Round-up, we're looking at the innovative ways customers are achieving their...

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