1 Dec

3 Ways to Improve Cx by Seeking the Outside-In Viewpoint

Jeannie Walters

Understanding how to improve the customer experience from the inside out is one thing. Trying to attain the outside-in perspective […]

20 Oct

5 Ways to Get Better Customer Feedback

Jeannie Walters

It may be common knowledge now that hearing from customers about what they really want and need from your organization […]

23 Sep

Are You Viewing the Experience Through the Lens of the Customer?

Jeannie Walters

Whenever we deal with customers, we are asking our brains to do a lot. We are trying to see things […]