Archive Author: John Wolf

Archive Author: John Wolf

6 Sep

The Future of Contact Center Automation

John Wolf

As technology advances, could contact center agents be replaced by robots? That’s a question some outsourcers in India and the […]

28 Oct

4 Barriers to a Successful Gamification Program in Your Contact Center

John Wolf

The world is changing and contact centers have to keep up. Generation Y – the “Millennial” generation – has a […]

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