Archive Author: Kyle Antcliff

Archive Author: Kyle Antcliff

13 Oct

Three Cases for Intraday Staffing

Kyle Antcliff

The truth is, customers don’t care if you are understaffed. Disruptions or deviations from the day’s forecast will always occur. […]

18 Aug

Intraday Automation Making Life Easier in the Contact Center

Kyle Antcliff

As contact center environments have become more complex, strategic business leaders are looking for innovative ways to spend less and […]

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