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Author: Lenore Meeks

By Lenore Meeks
in Agent Engagement
on Jul 13, 2017

An Idle Millennial = An Unhappy Millennial

Remember when ‘chat’ meant talking face to face? Baby Boomers and Gen X’ers likely remember those days, which included eye...

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By Lenore Meeks
in Best Practices / Metrics
on Feb 6, 2017

4 Ways to Boost Cx and Operational Efficiency with Intraday Automation

Let’s pretend you’re the customer. Like most customers, you’re pretty savvy when it comes to figuring out answers on your...

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