There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be. […]
Once considered an emerging technology, new to the scene within the past few years, intraday automation is no longer a […]
Today’s financial services contact centers face many challenges when it comes to delivering an exceptional customer experience. In addition to […]
The holiday shopping season has peaked and now the “return season” is in full swing, and that means it’s anything but […]
In today’s crowded telecom market, customers have plenty of choices. As service and technology offerings have become virtually indistinguishable, the customer […]