Mission 2022: Invest in Tech to Fortify Employees, Not Replace Them
As 2022 advances, I hope we’ll see the pandemic weaken, the economy strengthen and consumers thrive. These past two years...
As 2022 advances, I hope we’ll see the pandemic weaken, the economy strengthen and consumers thrive. These past two years...
I created Intradiem in 1995 to solve what I thought was a fascinating problem: call centers were engaged in a...
Every few years, a new customer service channel arrives on the scene with claims that this technology will be the...
Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most...
Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that...
Matt McConnell was recently talking to one of his customers, which he described as a large, well-known bank, about when...
As Covid-19 continues, we're seeing devastating impacts for organizations across the city, forcing many tech leaders to make difficult decisions...
The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with friends...
The world of customer experience is at a crossroads. Particularly for call centers, COVID-19 has served as the inflection point...
We have long heard the death of the call center is near, but are these claims actually valid? Articles dating...
