Archive Author: Matt McConnell

Archive Author: Matt McConnell

4 Sep

What compassionate leadership during a crisis means in business

Matt McConnell

As Covid-19 continues, we’re seeing devastating impacts for organizations across the city, forcing many tech leaders to make difficult decisions […]

7 Aug

Exploring the Value of the Human Touch in a Global Crisis

Matt McConnell

The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with friends […]

28 Jul

Call Center Conundrum: The Future is Flexibility

Matt McConnell

The world of customer experience is at a crossroads. Particularly for call centers, COVID-19 has served as the inflection point […]

29 Jun

Why We Need to Stop Saying the Call Center Is Dead

Matt McConnell

We have long heard the death of the call center is near, but are these claims actually valid? Articles dating […]

2 May

How We Plan to Rebuild in The Post COVID Economy | Interview with Matt McConnell

Matt McConnell

Thrive Global featured Intradiem CEO Matt McConnell in a series on How Business Leaders Plan To Rebuild In The Post […]

20 Mar

Business Continuity for Your Contact Center Workforce

Matt McConnell

Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses […]

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