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Author: Michael Pace

By Michael Pace
in Best Practices / Metrics
on Apr 2, 2013

6 Ridiculous Customer Service Clichés – The RidicuList

Over the past month, I have been keeping up with some great articles from peers and thought leaders, check out...

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By Michael Pace
in Best Practices / Metrics
on Mar 12, 2013

The Power of the Social Business – The Impact the Contact Center Can Have

If you have been consciously or unconsciously playing Buzzword Bingo around the office, the term social business has probably been...

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By Michael Pace
in Best Practices / Metrics
on Nov 6, 2012

Smart Use of Social Media in the Contact Center

When I am speaking or consulting regarding Social Media Customer Support or Social Business, a few of my favorite questions...

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By Michael Pace
in Corporate Culture
on Sep 12, 2012

How to Develop Rockstars in Your Organization

Over the past few months, I have acquired a tremendous amount of lessons learned for the job hunt, finding an...

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