As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While there is […]
Forget once-a-year employee surveys. How about once-a-week? That is if you even do employee surveys. Many companies will survey their […]
Did you ever stop to think about how much time people spend on the phone making calls to complain about […]
I recently had the privilege of speaking to the people of Ace Hardware about creating amazing customer service. If you […]
Everyone knows the old saying, “Nobody’s perfect,” and since customer service is delivered by human beings, it won’t always be […]