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  http://intradiem.wistia.com/medias/b9npp0zq22?embedType=api&videoWidth=440 Melissa Kovacevic explains how to reduce attrition.  

http://intradiem.wistia.com/medias/y9mjjktdx4?embedType=api&videoWidth=440 Today’s customers have multiple preferred channels and limited patience. Understanding which metrics to focus on to improve customer experience...

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Customer experience may seem like an abstract concept, but it’s an important driver for growth in any organization. Businesses have...

Call center executives often feel a sense of urgency to improve agent productivity.  But in the rush to improve, some...

Jim Rembach, chief spokesman for Customer Relationship Metrics, will be joining Intradiem’s Director of Customer Success, Nita Pennardt to discuss...

Michael Bathon, VP of GTS Solutions Management at Convergys discusses how his organization utilizes intraday management technology to drive profits...

Molly Fast, Associate Director, National Sales & Service for Event 360, Inc. shared how she pushed agent morale to the...

There’s no denying customers’ growing preference for online channels. But do your agents have the right skills for integrating online...