First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses – we have shifted to a “work-from home”...

Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an...

With some of the latest call center technology talk focused on workforce automation, Artificial Intelligence (AI), and chatbots–often eliminating the...

Fortune 50 bank's innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through...

Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help...

There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be....

With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than...

Managing adherence is an age-old problem in the contact center. Here’s an updated take on a previous blog post to...

With the holidays in full swing, is your call center busier than ever? The chaos that ensues this time of...

Imagine one billion virtual assistants optimizing productivity and performance. Working seamlessly in the background, these assistants are transforming operations from...