6 Call Center Incentive Ideas for Agent Performance
Call centers are an essential part of any customer service process. Agents need to be kept motivated and satisfied in […]
Call centers are an essential part of any customer service process. Agents need to be kept motivated and satisfied in […]
The UK Forefront Executive Council gathered on 30 March to discuss the customer service challenges faced by today’s contact centres. […]
Maya Angelou said that “people will forget what you said… and what you did… but not how you made them […]
A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation […]
Historically, contact centers have been plagued by low morale and high churn among agents. Leaders have applied new tools and […]
The Internet of Things, also commonly referred to as the IoT for short, is a concept that involves a network […]