Many have claimed the coronavirus pandemic would usher in the death of the call center. But non-voice channels like email,...

This year’s rapid acceleration to remote call centers has presented some advantages for agents and managers alike: less time commuting,...

Industry leaders & analysts foresee virtual as viable model for longer term Analyst groups like Gartner and Nemertes predict that...

We have long heard the death of the call center is near, but are these claims actually valid? Articles dating...

Thrive Global featured Intradiem CEO Matt McConnell in a series on How Business Leaders Plan To Rebuild In The Post...

Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses...

Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an...

With some of the latest call center technology talk focused on workforce automation, Artificial Intelligence (AI), and chatbots–often eliminating the...

Fortune 50 bank's innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through...

Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help...