Category: Agent Engagement

29 Jun

Why We Need to Stop Saying the Call Center Is Dead

Matt McConnell

We have long heard the death of the call center is near, but are these claims actually valid? Articles dating […]

2 May

How We Plan to Rebuild in The Post COVID Economy | Interview with Matt McConnell

Matt McConnell

Thrive Global featured Intradiem CEO Matt McConnell in a series on How Business Leaders Plan To Rebuild In The Post […]

20 Mar

Business Continuity for Your Contact Center Workforce

Matt McConnell

Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses […]

16 Sep

Three Generations of Reinventing Customer Service

Intradiem

Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an […]

28 Jun

Improve Employee Engagement Using Call Center Technology

Jennifer Lee

With some of the latest call center technology talk focused on Robotic Process Automation (RPA), Artificial Intelligence (AI), and chatbots–often eliminating the need for human agents–it might seem strange to think about automation and employee engagement going hand in hand.

26 Jun

Financial Services Leader Increases Employee Donations by 12% with Intradiem Contact Center Automation

Intradiem

Through an internal giving program, the company welcomes its employees to donate to a global charity in support of their mission: to improve lives by mobilizing the caring power of communities around the world to advance the common good.

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