Holidays on the Horizon: Is Your Contact Center Prepared for the Chaotic Months Ahead?
Though the holidays bring a surge in sales for many businesses, that usually translates to an increased volume of customer...
Though the holidays bring a surge in sales for many businesses, that usually translates to an increased volume of customer...
The customer service metrics that matter most to a contact center depend on the organization's specific goals and objectives. However,...
A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation...
Constant competitive pressure means that most companies are either engaged in or planning a business transformation program at any given...
Absenteeism among contact center agents has been a persistent problem for years, with many businesses dedicating HR and Operations staff...
Financial firms generate profits by borrowing short-term cash cheaply and lending or investing it for higher, long-term returns. A steeper...
Intradiem recently launched “Forefront of Automation: Workforce Heroes,” a new podcast series on the challenges and success stories of contact...
In 2020 BP (Before Pandemic), contact center agents typically spent their days navigating between upset customers and harried supervisors. Stress...
The pandemic has forced companies across the business spectrum to experiment with new ways of working. It’s also confirmed the...
By: Jennifer Lee, Chief Strategy Officer at Intradiem The heartbeat of any customer service operation is the call center manager....
