2021 to Back Office: “Complete the Customer Service Revolution!”
The pandemic has forced companies across the business spectrum to experiment with new ways of working. It’s also confirmed the […]
The pandemic has forced companies across the business spectrum to experiment with new ways of working. It’s also confirmed the […]
By: Jennifer Lee, Chief Strategy Officer at Intradiem The heartbeat of any customer service operation is the call center manager. […]
Consumers may not realize this, but many of the most important tasks required to provide a great customer experience (such […]
Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that […]
Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses […]
With some of the latest call center technology talk focused on Robotic Process Automation (RPA), Artificial Intelligence (AI), and chatbots–often eliminating the need for human agents–it might seem strange to think about automation and employee engagement going hand in hand.