What’s Your VIBE? Do You Have a Voice and Tone in Customer Interactions that Guide How You Connect with Customers? Part 2
Editor's note: This is part two of What's Your VIBE? Do You Have a Voice and Tone in Customer Interactions...
Editor's note: This is part two of What's Your VIBE? Do You Have a Voice and Tone in Customer Interactions...
Zappos enormous success was created by its founder who wanted the company “vibe” to include a unique personality that draws...
In Part 1 of this blog post, we delved into the mysterious force of idle time (a.k.a. ‘Dark Matter’) and...
We recently partnered with Unisphere Research on a project to help shed light on the state of call center productivity....
A new automobile plant can cost upwards of $1 billion dollars to build. The cost of labor for the same...
Editor's note: This is part two of If You Shed Legacy Industry Practices – What Could you Become? Part. 2....
As a researcher and academic I have had a privilege that many others in the call center and contact center...
What is Productivity Plus? It’s a type of short-hand that epitomizes the balancing act you have to do on a...