• Request Demo
  • Customer Support
  • Partners
  • Blog
  • (678) 356-3500
Intradiem Logo
  • Solutions
    • Adherence & Staffing
    • Agent Engagement
    • Back Office
    • Business Impact Reporting
    • Call Handling
    • Workflow Assistant
  • Services
  • Customer Success
  • Resources
  • Events
  • Company
    • About Us
    • Careers
    • Intradiem News
    • FAQ
    • Leadership
    • Service Culture
    • Contact
  • Request Demo
  • (678) 356-3500

Category: Best Practices / Metrics

By Melissa Kovacevic
in Best Practices / Metrics
on Apr 6, 2017

Solving the Mystery of the Missing Empathy

Chapter One:  Detective Holmes had solved many cases and now she had been brought in to a call center to...

Read More
By Jim Tincher
in Agent Engagement
on Mar 16, 2017

4 Ways to Build a Culture of Customer and Company Empathy

Being an agent is hard. Every day you work with customers who are frustrated because another part of the company...

Read More
By Jeannie Walters
in Best Practices / Metrics
on Feb 27, 2017

What if You Were Your Own Customer?

Day in and day out, we do our best. We do our best to serve our customers and employees and...

Read More
By Melissa Kovacevic
in Agent Engagement
on Feb 13, 2017

Are You a Manager with Heart?

During February we celebrate Valentine’s Day, a holiday focused on making people feel special by telling them and showing them...

Read More
By Lenore Meeks
in Best Practices / Metrics
on Feb 6, 2017

4 Ways to Boost Cx and Operational Efficiency with Intraday Automation

Let’s pretend you’re the customer. Like most customers, you’re pretty savvy when it comes to figuring out answers on your...

Read More
By Jim Tincher
in Agent Engagement
on Feb 1, 2017

Thinking is Bad – So Why Are You Making Your Customers Do It?

“The goal should not be to remove humans from the equation, but [to] empower human beings who actually have a...

Read More
By Adrienne Sallerson
in Best Practices / Metrics
on Jan 26, 2017

How to Make 2017 Your Best Year Yet with Intraday Automation

With 2017 in full swing, it’s the perfect time to take control of your frontline and make the necessary changes...

Read More
By Jeannie Walters
in Agent Engagement
on Jan 11, 2017

Investing in Employees to Emotionally Connect with Customers

Frontline employees need a strong mentor. Merriam-Webster defines the word mentor in the following way: “a : a trusted counselor...

Read More
By Jim Tincher
in Best Practices / Metrics
on Jan 5, 2017

Don’t Market During Customer Issues

Are you annoying your customers – and then trying to sell to them? Better customer experience (CX) leads to more...

Read More
By Jeannie Walters
in Best Practices / Metrics
on Dec 1, 2016

3 Ways to Improve Cx by Seeking the Outside-In Viewpoint

Understanding how to improve the customer experience from the inside out is one thing. Trying to attain the outside-in perspective...

Read More
1 2 3 4 5 6 … 20

Search

Subscribe for updates

Follow Intradiem on LinkedIn

Categories

  • Agent Engagement
  • Best Practices / Metrics
  • Blog
  • Contact Center RPA
  • Corporate Culture
  • Cost Take Out
  • Customer Experience
  • Efficiency
  • Employee Engagement
  • Featured
  • Innovation
  • Real-Time Automation
  • Share the Love
  • Training / Coaching
  • Workforce Infrastructure

Recent Posts

  • How Call Centers Can Thrive by Successfully Managing the Unexpected with AI
  • How AI May Help with Contact Center Staffing Issues During Unexpected Times
  • Podcast: Exploring the Data Disconnect Facing Contact Centers
  • The Call Centers’ Missing Link Between Insights and Actions
  • Intradiem CEO names the age-old customer service problem that’s gotten worse as agents work from home
  • Contact Us
  • Privacy Policy
  • © 2021 Intradiem
iso-27001 aicpa
X Close