The UK Forefront Executive Council gathered on 30 March to discuss the customer service challenges faced by today’s contact centres....

Artificial Intelligence (AI) is upping the technological ante that was introduced by automation a generation ago. AI and machine learning...

Maya Angelou said that “people will forget what you said… and what you did… but not how you made them...

If you had to make a list of some of the most valuable assets that any business has, its relationship...

To say that the last two years have been a disruption to just about every industry you can name is,...

According to one recent study, a massive 96% of all consumers say that the quality of their customer service experience...

Competitive pressures have pushed customer service to the forefront of the struggle among businesses to stand out from the pack....

A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation...

2021 was a challenging year, as countless individuals and families battled to maintain their health and livelihoods through a second...

The Internet of Things, also commonly referred to as the IoT for short, is a concept that involves a network...