The world of customer experience is at a crossroads. Particularly for call centers, COVID-19 has served as the inflection point...

Industry leaders & analysts foresee virtual as viable model for longer term Analyst groups like Gartner and Nemertes predict that...

We have long heard the death of the call center is near, but are these claims actually valid? Articles dating...

By: Matt McConnell  The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with...

Thrive Global featured Intradiem CEO Matt McConnell in a series on How Business Leaders Plan To Rebuild In The Post...

Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses...

Keeping your contact center humming requires more than just great supervisors and talented staff -- you also need first-rate technology...

"Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little...

Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an...

Typical call routing and scheduling software is necessary in keeping center operations afloat; however, they are unable to keep up...