Mission 2022: Invest in Tech to Fortify Employees, Not Replace Them
As 2022 advances, I hope we’ll see the pandemic weaken, the economy strengthen and consumers thrive. These past two years...
As 2022 advances, I hope we’ll see the pandemic weaken, the economy strengthen and consumers thrive. These past two years...
A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation...
Historically, contact centers have been plagued by low morale and high churn among agents. Leaders have applied new tools and...
2021 was a challenging year, as countless individuals and families battled to maintain their health and livelihoods through a second...
The Internet of Things, also commonly referred to as the IoT for short, is a concept that involves a network...
In recent years, large organizations have been turning to Artificial Intelligence (AI) and AI-driven automation to overcome stubborn challenges at...
Contact centers provide essential customer service, and efficiency is key to running a successful one. Whether addressing upset customers’ concerns...
Constant competitive pressure means that most companies are either engaged in or planning a business transformation program at any given...
Community service is at the heart of Intradiem’s identity. The company’s “people first” approach prioritizes the needs of employees and...
I created Intradiem in 1995 to solve what I thought was a fascinating problem: call centers were engaged in a...