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Category: Blog

By Matt McConnell
in Blog
on Feb 15, 2022

Mission 2022: Invest in Tech to Fortify Employees, Not Replace Them

As 2022 advances, I hope we’ll see the pandemic weaken, the economy strengthen and consumers thrive. These past two years...

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By Intradiem
in Agent Engagement
on Feb 7, 2022

Intradiem Delivers 342% ROI

A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation...

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By Intradiem
in Agent Engagement
on Jan 15, 2022

Keep Agent Morale High Through AI/Automation

Historically, contact centers have been plagued by low morale and high churn among agents. Leaders have applied new tools and...

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By Intradiem
in Blog
on Jan 12, 2022

Servant’s Hearts Beat Strong in 2021

2021 was a challenging year, as countless individuals and families battled to maintain their health and livelihoods through a second...

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By Intradiem
in Agent Engagement
on Jan 3, 2022

How the IoT Affects Call Centers

The Internet of Things, also commonly referred to as the IoT for short, is a concept that involves a network...

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By Intradiem
in Blog
on Oct 27, 2021

Back-Office Challenges Have Front-Office Solutions

In recent years, large organizations have been turning to Artificial Intelligence (AI) and AI-driven automation to overcome stubborn challenges at...

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By Intradiem
in Blog
on Oct 27, 2021

How Your Company Can Benefit From Contact Center Software

Contact centers provide essential customer service, and efficiency is key to running a successful one. Whether addressing upset customers’ concerns...

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By Intradiem
in Best Practices / Metrics
on Oct 26, 2021

Solving Workforce Planning Challenges with Intelligent Automation

Constant competitive pressure means that most companies are either engaged in or planning a business transformation program at any given...

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By Intradiem
in Blog
on Oct 12, 2021

Community Service Month Highlights Giving

Community service is at the heart of Intradiem’s identity. The company’s “people first” approach prioritizes the needs of employees and...

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By Matt McConnell
in Blog
on Oct 5, 2021

Foster Innovation by Prioritizing People

I created Intradiem in 1995 to solve what I thought was a fascinating problem: call centers were engaged in a...

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