Call Center Occupancy: What It Is and Why It’s So Crucial For Success
If you had to make a list of some of the most valuable assets that any business has, its relationship […]
16
Mar
16
Mar
Achieving Digital Transformation Through Workforce Automation
To say that the last two years have been a disruption to just about every industry you can name is, […]
26
Feb
4 Tips for Call Center Schedules and Shift Bidding
Setting up the right call center shifts can be a complex, intensely manual process for any dedicated call center operation […]
18
Feb
Common Customer Service Mistakes Solved by Contact Center Software
According to one recent study, a massive 96% of all consumers say that the quality of their customer service experience […]
16
Feb
Intelligent Automation Boosts Global Media Group’s Customer Service
Competitive pressures have pushed customer service to the forefront of the struggle among businesses to stand out from the pack. […]
15
Feb
Mission 2022: Invest in Tech to Fortify Employees, Not Replace Them
As 2022 advances, I hope we’ll see the pandemic weaken, the economy strengthen and consumers thrive. These past two years […]