A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation […]
Historically, contact centers have been plagued by low morale and high churn among agents. Leaders have applied new tools and […]
2021 was a challenging year, as countless individuals and families battled to maintain their health and livelihoods through a second […]
The Internet of Things, also commonly referred to as the IoT for short, is a concept that involves a network […]
In recent years, large organizations have been turning to Artificial Intelligence (AI) and AI-driven automation to overcome stubborn challenges at […]
Contact centers provide essential customer service, and efficiency is key to running a successful one. Whether addressing upset customers’ concerns […]