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Category: Corporate Culture

By John Englund
in Blog
on Jan 12, 2022

Servant’s Hearts Beat Strong in 2021

2021 was a challenging year, as countless individuals and families battled to maintain their health and livelihoods through a second...

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By John Englund
in Blog
on Oct 12, 2021

Community Service Month Highlights Giving

Community service is at the heart of Intradiem’s identity. The company’s “people first” approach prioritizes the needs of employees and...

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By Matt McConnell
in Blog
on Oct 5, 2021

Foster Innovation by Prioritizing People

I created Intradiem in 1995 to solve what I thought was a fascinating problem: call centers were engaged in a...

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By Matt McConnell
in Blog
on Sep 4, 2020

What compassionate leadership during a crisis means in business

As Covid-19 continues, we're seeing devastating impacts for organizations across the city, forcing many tech leaders to make difficult decisions...

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By Matt McConnell
in Agent Engagement
on May 2, 2020

How We Plan to Rebuild in The Post COVID Economy | Interview with Matt McConnell

Thrive Global featured Intradiem CEO Matt McConnell in a series on How Business Leaders Plan To Rebuild In The Post...

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By John Englund
in Corporate Culture
on Jan 29, 2020

260 Helping Hands – Intradiem Starts Year with Company Wide Community Service Projects

In true Intradiem fashion, employees kicked off the new year with 13 cross-functional team-based community projects on January 16. “Having...

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By John Englund
in Blog
on Jan 13, 2020

Jump Start Your Coaching Program for 2020

"Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little...

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By John Englund
in Agent Engagement
on Jun 26, 2019

Financial Services Leader Increases Employee Donations by 12% with Intradiem Contact Center Automation

Fortune 50 bank's innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through...

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By John Englund
in Agent Engagement
on Apr 18, 2019

Make “Greener” Choices in the Call Center this Earth Day

Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help...

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By John Englund
in Agent Engagement
on Mar 16, 2017

4 Ways to Build a Culture of Customer and Company Empathy

Being an agent is hard. Every day you work with customers who are frustrated because another part of the company...

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