In true Intradiem fashion, employees kicked off the new year with 13 cross-functional team-based community projects on January 16. “Having...

"Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little...

Fortune 50 bank's innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through...

Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help...

Being an agent is hard. Every day you work with customers who are frustrated because another part of the company...

During February we celebrate Valentine’s Day, a holiday focused on making people feel special by telling them and showing them...

Coaching is so much more than sitting in a room and discussing skills with our agents. If a manager looks...

We read a lot of articles about training, coaching and motivating our center agents, supervisors and leaders. One area of...

Do you know what your customers talk about after interacting with your company? Most likely, one of two things happens. They...

Recently I had a support team manager tell me that she had received feedback from a VP in the operations...