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Category: Corporate Culture

By Matt McConnell
in Blog
on Sep 4, 2020

What compassionate leadership during a crisis means in business

As Covid-19 continues, we're seeing devastating impacts for organizations across the city, forcing many tech leaders to make difficult decisions...

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By Matt McConnell
in Agent Engagement
on May 2, 2020

How We Plan to Rebuild in The Post COVID Economy | Interview with Matt McConnell

Thrive Global featured Intradiem CEO Matt McConnell in a series on How Business Leaders Plan To Rebuild In The Post...

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By Intradiem
in Corporate Culture
on Jan 29, 2020

260 Helping Hands – Intradiem Starts Year with Company Wide Community Service Projects

In true Intradiem fashion, employees kicked off the new year with 13 cross-functional team-based community projects on January 16. “Having...

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By Intradiem
in Blog
on Jan 13, 2020

Jump Start Your Coaching Program for 2020

"Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little...

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By Intradiem
in Agent Engagement
on Jun 26, 2019

Financial Services Leader Increases Employee Donations by 12% with Intradiem Contact Center Automation

Fortune 50 bank's innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through...

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By Adrienne Sallerson
in Agent Engagement
on Apr 18, 2019

Make “Greener” Choices in the Call Center this Earth Day

Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help...

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By Jim Tincher
in Agent Engagement
on Mar 16, 2017

4 Ways to Build a Culture of Customer and Company Empathy

Being an agent is hard. Every day you work with customers who are frustrated because another part of the company...

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By Melissa Kovacevic
in Agent Engagement
on Feb 13, 2017

Are You a Manager with Heart?

During February we celebrate Valentine’s Day, a holiday focused on making people feel special by telling them and showing them...

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By Melissa Kovacevic
in Best Practices / Metrics
on Dec 1, 2016

7 Ways to Coach by Example

Coaching is so much more than sitting in a room and discussing skills with our agents. If a manager looks...

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By Melissa Kovacevic
in Best Practices / Metrics
on Jun 20, 2016

How to Keep WFM Employees Engaged

We read a lot of articles about training, coaching and motivating our center agents, supervisors and leaders. One area of...

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