With the holidays in full swing, is your call center busier than ever? The chaos that ensues this time of...

Imagine one billion virtual assistants optimizing productivity and performance. Working seamlessly in the background, these assistants are transforming operations from...

What would it mean to your center if you could improve first call resolution (FCR)? Or reduce overtime pay? For...

Are you facing complex challenges in the contact center? Are you feeling the pressure to reduce costs while improving the...

In this edition of our customer contact center community stories, we’re diving into the variety of ways Intradiem customers are...

Malcolm Knowles adapted the theory of Andragogy, teaching strategies for adult learners, to adults learning in the 1970s. Knowles’ Andragogy...