Contact Center 2.0: A Better Normal
Is it safe to go back to the office now? Should we go back? Do we need to? There are […]
29
Apr
5
Feb
Top 5 Trends Driving the Future of Call Centers in 2021
2020 served as the inflection point for call center transformation. The shift to remote work unlocked new uses of technology […]
30
Nov
How AI May Help with Contact Center Staffing Issues During Unexpected Times
Call centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have […]
24
Jul
Support Your Home-Based Frontline with Workforce Automation
Industry leaders & analysts foresee virtual as viable model for longer term Analyst groups like Gartner and Nemertes predict that […]
2
May
How We Plan to Rebuild in The Post COVID Economy | Interview with Matt McConnell
Thrive Global featured Intradiem CEO Matt McConnell in a series on How Business Leaders Plan To Rebuild In The Post […]
14
Jan
3 Reasons Why Call Center Automation Software Can Grow Your Business
Call center automation software can do a lot to help you grow your business. These software solutions can help a […]