Ring in the Holidays with Real-time Automation
With the holidays in full swing, is your call center busier than ever? The chaos that ensues this time of […]
21
Dec
11
Oct
Customer Success: Cost Reduction with Automation
What would it mean to your center if you could improve first call resolution (FCR)? Or reduce overtime pay? For […]
6
Sep
Customer Contact Centers Cut Costs with Automation
In this edition of our customer contact center community stories, we’re diving into the variety of ways Intradiem customers are […]
27
Aug
Six Characteristics of Adult Learners
Malcolm Knowles adapted the theory of Andragogy, teaching strategies for adult learners, to adult learning in the 1970s. Knowles’ Andragogy […]