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Category: Customer Experience

By Matt McConnell
in Blog
on Aug 7, 2020

Exploring the Value of the Human Touch in a Global Crisis

The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with friends...

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By Matt McConnell
in Agent Engagement
on Jun 29, 2020

Why We Need to Stop Saying the Call Center Is Dead

We have long heard the death of the call center is near, but are these claims actually valid? Articles dating...

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By Intradiem
in Blog
on May 21, 2020

Exploring the Value of the Human Touch in a Global Crisis

By: Matt McConnell  The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with...

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By Matt McConnell
in Agent Engagement
on Mar 20, 2020

Business Continuity for Your Contact Center Workforce

Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses...

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By Intradiem
in Agent Engagement
on Sep 16, 2019

Three Generations of Reinventing Customer Service

Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an...

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By Jennifer Lee
in Best Practices / Metrics
on May 10, 2019

10 Great Customer Service Quotes

Thirty three percent of Americans say it only takes a single instance of poor service for them to consider switching...

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By Jennifer Lee
in Best Practices / Metrics
on Apr 4, 2019

Contact Center Automation: Driving CX in Utilities

Utility providers have long known that customer service plays a major role in their success, and the pressure to provide...

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By Lori Etheridge
in Agent Engagement
on Mar 22, 2019

Transform Your Call Center into a Superhero

There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be....

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By Kurdeen Karim
in Contact Center RPA
on Feb 19, 2019

Intradiem’s Continuous Focus on IT Security

Digital transformation is here, and while it leads to increases in efficiency, productivity and revenue, it also poses potential risk...

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By Jennifer Lee
in Agent Engagement
on Dec 21, 2018

Ring in the Holidays with Real-time Automation

With the holidays in full swing, is your call center busier than ever? The chaos that ensues this time of...

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