Every few years, a new customer service channel arrives on the scene with claims that this technology will be the...

The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with friends...

We have long heard the death of the call center is near, but are these claims actually valid? Articles dating...

By: Matt McConnell  The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with...

Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses...

Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an...

Thirty three percent of Americans say it only takes a single instance of poor service for them to consider switching...

Utility providers have long known that customer service plays a major role in their success, and the pressure to provide...

There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be....

Digital transformation is here, and while it leads to increases in efficiency, productivity and revenue, it also poses potential risk...