Category: Customer Experience

7 Feb

Intradiem Delivers 342% ROI

John Englund

A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation […]

16 Sep

AI Won’t Replace Call Center Agents

John Englund

There’s a common misconception that technology will disrupt customer service the way it disrupted manufacturing. Using robots to assemble more […]

25 Jan

Humans and Technology Intersect at the Future of Customer Service

Matt McConnell

Every few years, a new customer service channel arrives on the scene with claims that this technology will be the […]

7 Aug

Exploring the Value of the Human Touch in a Global Crisis

Matt McConnell

The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with friends […]

29 Jun

Why We Need to Stop Saying the Call Center Is Dead

Matt McConnell

We have long heard the death of the call center is near, but are these claims actually valid? Articles dating […]

21 May

Exploring the Value of the Human Touch in a Global Crisis

Intradiem

By: Matt McConnell  The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with […]

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